Wednesday, January 03, 2007

The New Year Resolution

by: Kourosh talebpour

Making New Year’s resolutions is a common global tradition. Today, popular resolutions might include the promise to lose weight, stop smoking, or be more productive at work.

These are my recommendations:
1. Be happy now and forget about bad things that happened in the past.
2. Get a new cat to replace a beloved one that recently died. (You can replace the cat with whatever you like!)
3. Promised to stop telling stories about other people. (revolting habit of people)
4. Promised to spend more time with our family. (No Comment)
5. Make some major changes in our lives. (You can say that again!)
6. Try to stop and smell the flowers (Don’t forget to take time to enjoy simple pleasures)
7. Don’t sweat the small stuff (Don’t worry or get angry about unimportant things)
8. Be thankful for the most important things in life, like family and friends.
9. Be proud and hopeful to our country, IRAN. If doesn’t make sense try to immigrate)
10. Try to be optimistic (Not over-optimistic only optimistic!)
11. Don’t forget our New Year’s resolutions!!!
12. Don’t forget our New Year’s resolutions (Repeated)
13. Don’t forget our New Year’s resolutions (Redundant)
14. Don’t forget our New Year’s resolutions (I bet we’ll forget)
My resolution is to wish you a happy, healthy, wealthy and productive New Year!
Happy New Year!

Sunday, May 21, 2006

SUPPORT and Call-Centres Difficulties

By: Kourosh Talebpour 21 May. 2006

Have you ever worked in a 24 hour support team? Have you ever argued politely with a bad-tempered customer through telephone line?
Do you have any clues about this circumstance? As a matter of fact, I haven’t been a support staff and what it is called practically, “help desk”, but fortunately, I have some experiences in managing a call-centre for couple of internet service providers and I know a lot of difficulties about this exhausting job.
Let’s talk about a miserable support team member, who should answer a lot of irrelevant questions and try to be patient as far as imaginable. You may face any strange mentality moods, a plenty of technical and untechnical complains and in a space of time, you should explain a professional problem to a housewife or something worse to an old man newbie in a simplistic manner and above all, you should have a good behaviour, friendly voice and as it is the fashion; you are expected to have a good sense of humour.
These days, there are a lot of recommendations from management experts about how we should behave with our customers to keep them for a long time and satisfied of course. All of them are common in this point of view that customers always are right and we should have pleasure in serving them. As far as trade and business are concerned, we should tolerate any kind of clients. That is the clue.
I recall one case, which our support guy heard a plenty of offensive and quite rude speakings, however pretended normally and said nothing but after hanging off the phone he screamed loudly and went out for an hour. I believe as long as Quality of Service (QoS) and charging are conducted we will see these problems, henceforth.

Saturday, May 13, 2006

Wealth

If you want to be wealthy, you must understand what wealth is. Here is the best definition of wealth you will ever find. Wealth is "Cash flow from other sources."
What this means is that, you are not wealthy just because you earn a lot of money. You are only wealthy when your money works for you. To become wealthy, your main job is to acquire money and then put it to work making more money for you.
The key to creating wealth is simple. It is called "adding value." Successful people are those who are always looking for ways to add value in some way to a person, a company, a product or a service.

Monday, May 01, 2006

Neutrality

If you are neutral in situations of injustice, you have chosen the side of the oppressor;
If an elephant has its foot on the tail of a mouse
and you say that you are neutral, the mouse will not appreciate your neutrality.

Strategic Thinking Principles

By: Kourosh Talebpour - 30 Apr.2006

Today I’d like to discuss about some strategic principles of thinking, which can change our entire life. We will start with a big question: “What is your reaction to an outside crisis?” such a vague question! I will try to elaborate; imagine a situation in which you face some inconvenient actions from your friends or maybe from your work environment, what will your immediate action?

Sociologists and Psychologists say people are divided into two major groups; one is proactive and another is reactive. The proactive group usually take action in advance. They make most phenomena. Maybe we can address them as extraverts and they are categorized into positive and negative action makers. On the other hand, the second group are the reactive people who are named as introverts, in other words, they sit and wait unwillingly for accepting any occurrence they pose. In this case, we also have two kinds of positive and negative aspects.
Let’s talk about management principles and extend our discussion to higher level of thinking. No doubt the pillar in management should try to be proactive rather than reactive. The name of this is Principle of Offensives. This principle requires you to accept full responsibility in your situation and then to take charge. You may go on to attack. Despite offence, you should carry on in this manner to be successful.
I believe the people, who face difficulties proactively, absolutely have single-minded concentration, because one of the most important habits that you can develop is the habit of single-minded concentration, with all your energies on one thing at a time. Single minded people have one purpose on mind.
To concentrate on one aim, you should make a list of all factors and try to eliminate your major obstacles because you always face this question, ”What obstacles stand between me and my goals?” write down your areas of competence or skills where you might be weak in. Then, organize the list of priorities and then go ahead toward accomplishing your goals.

In conclusion, what I’m trying to say is two main actions:
First, resolving today that you will be proactive rather than reactive. Instead of worrying about something, take action to solve the problem, change the situation and above all, try to prevent problems. Go on to the offensive in your business life and keep moving.Secondly, focus on your talents and energies single mindedly. Resolve to develop the habit of concentration until it is as natural to you as breathing. This will change your entire life.

Monday, September 19, 2005

Mansour Bahrami

The tales about Mansour Bahrami could make a great movie; political chaos, romance, exotic international locales, a sober central character, as well as some spectacular tennis.Bahrami is probably the best known player that no one has ever heard of, for a multitude of reasons.

Bahrami's story begins in Arak, Iran, where Bahrami was raised in a small house. His father was a gardener, making minimal wages, at the royal tennis courts in Tehran's sports centre, enabling Bahrami to grow up around tennis.At the age of five, Bahrami became a 10 cents an hour ball boy at the courts, but he was strictly forbidden to play tennis. Since buying his own racquet was also out of the question, Bahrami learned to play tennis using a dustpan, or a piece of wood, or the palm of his hand. He had no coach, or lessons."To have a coach, you had to pay, and I couldn't afford it," said Bahrami. "I learned everything myself from watching people play."When he was 13, someone gave him their used racquet. But it didn't last long. For not only was equipment expensive and hard to find, but court time itself was a dangerous commodity.Bahrami and some of his friends decided to play on the royal courts one day when no one was around - it was over 40 C degrees during the hottest time of the year."I started to play and within one minute, I saw these guards come out and they took me and beat me up very badly," Bahrami said. "They slammed me to the ground five or six times until I was bleeding from the head and ears. Then they took my racquet and stepped on it until it was in splinters."So it was back to the dustpans and walls for Bahrami, at least for a while. Somehow, a few months later, the Iranian Tennis Foundation took notice of the young Bahrami. At 16, he was selected to take part in a junior Wimbledon tournament."I stayed at the King George Hotel, but I had no money," he said. "I didn't eat anything for three days, and after that, I had to play on the first grass court I ever saw in my life."Not surprisingly, he lost to Billy Martin, 6-0, 6-0. But it gave him a glimpse of what tennis could be.
And then, just as he was becoming a Davis Cup hopeful, his world faced a big gap when the revolution was placed in 1978."We were told tennis was an imperialist, capitalist game and we weren't allowed to play," said Bahrami. "It was terrible for me. I had no job. I had no work. I couldn't play tennis. I could convince no one to play with me. We were afraid we would be shot."Bahrami talked with a friend who knew the Foreign Minister and lobbied to get a visa to France. The tennis courts were open there; unfortunately, so were the casinos. He landed in Nice in August, 1980 with about $2,000 in pocket money."I figured I could live on that maybe 10 days or so. Then I thought, if I win at the casinos I can get maybe $8,000 or $9,000 and stay three, four months. In 20 minutes, I lost all my money."Bahrami slept under bridges and ate chestnuts, until a chance meeting with an Iranian tennis acquaintance led him to playing in several small tournaments. He found part-time employment giving lessons at a Tennis Club near Paris."There were days in Paris when I had nothing to eat," Bahrami recalled. "I walked the streets because I had nowhere to go. But I tried to think positive. I always believed that if you want something and pay the price, you can do it."He was able to renew his visa, but French officials told him he had to declare himself a political refugee or leave the country."I don't do politics, I play tennis," said Bahrami.Refusing to label himself politically, Bahrami hid himself for two months until he, surprisingly, qualified for the 1981 French Open. There, Bahrami beat one of the top French players, Davis Cup veteran Jean-Louis Haillet in straight sets, and gained the attention of the French press."They wrote how wrong it was for a great sportsman not to be a citizen of the world.
And I got my green card."Five years later, Bahrami gained a visa to travel abroad, and joined the ATP Tour at the age of 30. His proudest moment may have come at the 1989 French Open, when Bahrami teamed with Eric Winogradsky to reach the doubles final. (He reached his highest ranking in singles, #192, in 1988, and was ranked #31 in doubles in 1987.)Off the court, life in Paris led, as one would expect, to romance. He met his wife, Frederique, in a traffic jam on the Champs Elysee, three minutes before midnight on New Year's Eve 1981.As Bahrami tells the tale, "I started talking to this woman in another car. I thought she was nice. And I said, is it true that on New Year's Eve people hug each other and say Happy New Year. And she said, yes. So by this time it was midnight, and I just got out of my car and said Happy New Year and gave her a hug. And two years later, we got married."Together Bahrami and Frederique have two boys, Sam and Antoine.
"I am a showman," said Bahrami of his unusual court presence. "Maybe this is not right to say, but I like to perform. I like to see the people laugh, I like to entertain them. Winning is not the main thing. For me, the main thing is that people enjoy what I did. That is very, very important to me."Bahrami's tricks on court, whether a lethal topspin, catching a lobbed ball in his pants pocket or holding a dozen balls in one hand while serving, are crowd-pleasers, but can unnerve opponents."Whenever my friends and I got a chance to play, we'd undercut the ball just to see how it would go," the court joker explained. "I never had a coach, so nobody ever taught me to stop it.""Sometimes the players get mad at me because the people are happy, sometimes they think I am disrespecting them, but it has nothing to do with the players. The people are paying me. It is the people who are making this work. If the people don't come out, there's no sports to worry about," said Bahrami.One of Bahrami's opponents on the Nuveen Tour is Eddie Dibbs."He's amazing," Dibbs said. "He undercuts the ball and it comes back over the net. He's a pretty good athlete, and puts on a good show, but he's a pain in the butt to play."John Lloyd, another Nuveen Tour stalwart, agreed. "His drop shots are very frustrating," said Lloyd. "I beat him once, but I did so much running I was cramping after the match.""Who knows what I could have done if I had been able to play when I was in my 20s," Bahrami said. "The years these players were in the highest ranks of professional tennis, I was not allowed to play. I lost 10 of my best years. I never won a title, I never had the chance. But it does no good to think about that. I never thought I couldn't compete with these guys (Connors, Borg, McEnroe and company). I'm much honored to be playing with these guys now."Tennis is something very special in my life," continued Bahrami. "I don't think I can live without playing tennis."I also think I'm a very lucky man," Bahrami concluded. "I'm very lucky to have a family, I'm very lucky to be over 40 and playing with the legends of tennis."Bahrami, recently captured the doubles title at May's Corel Champions tournament in Washington, DC alongside Tim Wilkison. The best player you never heard of continues to create his own tennis legend.

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